Returns and Exchanges

Return Info

We hope you love your new purchase :) If something is not quite right, you can read ahead on how to exchange items within 14 days. Returned items must be brand new & unworn with original tags attached.

If an item is faulty, we'll meet our obligations under the Consumer Guarantees Act.

All undergarments are final sale; no refund, exchange or store credit will be issued for undergarments.

All sale items are final sale; no refund, exchange or store credit will be issued for sale items.

Returns are at our discretion.

 

Returning It

Email returns@harryandher.co.nz quoting your order number and let us know whether you would like to exchange the item for another size or style, or return it for a store credit. We will issue you with a Return Authorisation Number (RA Number) which will need to accompany the item being returned.

Please note: We do not accept returns on sale items, undergarments, or items without a RA Number.

Please repackage the item, include the required info and send to:

Harry & Her, 34 Albert Street, Whitianga, 3510.

You'll need to organise shipping. We cannot accept responsibility for the item until it is received at our shop, so it is recommended that you use a tracked service.

Contact

Email us at returns@harryandher.co.nz or phone 07 865 8005