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We hope you love your new purchase :) If something is not quite right, you can read ahead on how to exchange items within 14 days. Returned items must be brand new & unworn with original tags attached.
If an item is faulty, we'll meet our obligations under the Consumer Guarantees Act.
All undergarments are final sale; no refund, exchange or store credit will be issued for undergarments.
All sale items are final sale; no refund, exchange or store credit will be issued for sale items.
Returns are at our discretion.
Email returns@harryandher.co.nz quoting your order number and let us know whether you would like to exchange the item for another size or style, or return it for a store credit. We will issue you with a Return Authorisation Number (RA Number) which will need to accompany the item being returned.
Please note: We do not accept returns on sale items, undergarments, or items without a RA Number.
Please repackage the item, include the required info and send to:
Harry & Her, 34 Albert Street, Whitianga, 3510.
You'll need to organise shipping. We cannot accept responsibility for the item until it is received at our shop, so it is recommended that you use a tracked service.
Email us at returns@harryandher.co.nz or phone 07 865 8005
